Support

Returns & Refunds

Effective date: September 16, 2026

1. Our 90-Day Guarantee

Every UroFlow® order is backed by a 90-day money-back guarantee, starting from the date your order is delivered. Your body builds on its own schedule, so 90 days gives you real time to find out whether UroFlow® is right for you — not a two-week trial.

If you are not satisfied for any reason within 90 days of delivery, contact us for a full refund of your product purchase price — no questions asked, even on empty bottles.

2. How to Request a Refund

1. Email support@theuroflow.site or call (855) 203-0724, with your order number and the email address used at checkout
2. Our support team will confirm your request and provide any next steps
3. Refunds are issued to the original payment method, typically within 5–10 business days of approval

3. What's Covered

• Product purchase price for orders within 90 days of delivery
• Both opened and unopened bottles are eligible — you do not need to return the product

4. What's Not Covered

• Requests made more than 90 days after the delivery date
• Orders purchased through unauthorized third-party resellers (UroFlow® is not sold on Amazon or eBay)
• Original shipping charges, where applicable, are non-refundable

5. Subscription Cancellations

Canceling a subscription stops future charges but does not automatically trigger a refund for past orders. To request a refund on a past order, follow the process above; it will be evaluated under the 90-day guarantee based on that order's delivery date.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 14 days of delivery with a photo of the item and we will arrange a replacement or refund at no cost to you.

7. Contact Us